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Unable to open Help topics from NBU admin console

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Hello

I am getting the following error when I launch help topics from the netbackup console of master server

"Unable to download.

Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."

I tried launching the nbadmin.chm file from C:\Program Files\Veritas\Help and it works. I have netbackup 7.6.1.2 and OS is Win 2012 R2 standard edition. Please help.

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backup error 227

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hi all i have a fail backup , bellows result of bptestbpcd command 

bptestbpcd -client DSP071 -debug -verbose
15:50:38.550 [5957] <2> bptestbpcd: VERBOSE = 5
15:50:38.550 [5957] <2> ConnectToBPCD: db_getCLIENT(DSP071) failed: 227
15:50:38.551 [5957] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1602] in failed file cache ERR=-3 NAME=DSP071 SVC=NULL
15:50:38.551 [5957] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1271] vnet_cached_getaddrinfo_and_update() failed 6 0x6
15:50:38.551 [5957] <8> vnet_same_host_and_update: [vnet_addrinfo.c:2868] vnet_cached_getaddrinfo() failed STAT=6 RV=-3 NAME2=DSP071
15:50:38.551 [5957] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1548] in failed cache ERR=-3 NAME=DSP071 SVC=NULL
15:50:38.551 [5957] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1271] vnet_cached_getaddrinfo_and_update() failed 6 0x6
15:50:38.551 [5957] <8> vnet_same_host_and_update: [vnet_addrinfo.c:2868] vnet_cached_getaddrinfo() failed STAT=6 RV=-3 NAME2=DSP071
15:50:38.551 [5957] <2> local_bpcr_connect: bpcr.c.333: connect_opts = 0x01000100 connect_opts2 = 0x01000100
15:50:38.551 [5957] <2> local_bpcr_connect: bpcr.c.340: connect_opts = 0x01000100
15:50:38.551 [5957] <2> local_bpcr_connect: bpcr.c.379: daemon_port_type = 0
15:50:38.551 [5957] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1548] in failed cache ERR=-3 NAME=DSP071 SVC=NULL
15:50:38.551 [5957] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1271] vnet_cached_getaddrinfo_and_update() failed 6 0x6
15:50:38.551 [5957] <8> vnet_same_host_and_update: [vnet_addrinfo.c:2861] vnet_cached_getaddrinfo() failed STAT=6 RV=-3 NAME1=DSP071
15:50:38.551 [5957] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1548] in failed cache ERR=-3 NAME=DSP071 SVC=NULL
15:50:38.551 [5957] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1271] vnet_cached_getaddrinfo_and_update() failed 6 0x6
15:50:38.551 [5957] <8> init_connect_recs: [vnet_connect.c:738] vnet_cached_getaddrinfo() failed STAT=6 RV=-3 HOST=DSP071
15:50:38.551 [5957] <8> connect_to_service: [vnet_connect.c:562] init_connect_recs() failed 6 0x6
15:50:38.551 [5957] <8> vnet_connect_to_bpcd: [vnet_connect.c:297] connect_to_service() failed 6 0x6
15:50:38.551 [5957] <2> local_bpcr_connect: Can't connect to client DSP071
15:50:38.551 [5957] <2> ConnectToBPCD: bpcd_connect_and_verify(DSP071, DSP071) failed: 48
<16>bptestbpcd main: Function ConnectToBPCD(DSP071) failed: 48
15:50:38.551 [5957] <16> bptestbpcd main: Function ConnectToBPCD(DSP071) failed: 48
<16>bptestbpcd main: client hostname could not be found
15:50:38.559 [5957] <16> bptestbpcd main: client hostname could not be found
<2>bptestbpcd: client hostname could not be found
15:50:38.559 [5957] <2> bptestbpcd: client hostname could not be found
<2>bptestbpcd: EXIT status = 48
15:50:38.559 [5957] <2> bptestbpcd: EXIT status = 48

please help !!!

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Cold ORA db backup under (Sun) Cluster

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I need a solution

Just wondering before I need to do it for real how folks deal with oracle backups with agent that are offline and under cluster control.

Hot / online backups...no problem the db stays running , the cluster is happy.

But we may be needing cold backups due to excessive arcredo space...now this will try and shutdown the db and the cluster wont like it.

Would ordinarily use OIP but might need a change of direction.

I'm guessing one needs pre/post scripts to clrg offline the oracle db component and online afterwards: but what happens to the command issued via netbackup to offline the db...does it fail? Does it then affect the running backup? Sounds messy...is there value in just doing a flat file backup and put the clrg commands around that backup? Thanks in advance, Jim

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mysql restore show no backup dates

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NBU 7.6.0.3 master server, 7.6.0.1 client

the client is a Windows Server 2008 R2 server, freshly installed but using the name hostname as the failed server. SQL Server 2008 R2 was also freshly installed. i configured the NBU SQL Client correctly as per this link https://www.veritas.com/support/en_US/article.TECH... but when it comes to step 8, it doesn't show a list of backup images for 2015. although during backup, in the activity monitor it shows backups. what shows is just the server name.

what could be the reason for this? does NBU looks at the SID of the Windows server instead of the hostname or computer name (because this is a freshly formatted server)?

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Images not expire in media server

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I have the same problem, images will not expire. I've tried everything, bpimage -cleanup -allclients, nbdelete -allvolumes -force, services NetBackup admin logon, but I still can expire. I can duplicate manually, but not expire.

fragment log BPDM

5: 46: 59,883 [5992.5808] <2> volume_cleanup_delete_fragment: deletion of claro46_1446893085, copy number 1, fragment number 1 summarizes average number 0 174 failed aaaa2 id @
15: 46: 59,883 [5992.5808] <16> 1307171: BPTM: 5992: claro627: [ERROR] PDSTS: impl_image_handle: PdvfsIoctl (PDVFS_IOCTL_SET_MB_IMPORT, 0) failed (5: Input / output error)
15: 46: 59,883 [5992.5808] <16> 1307171: BPTM: 5992: claro627: [ERROR] PDSTS: impl_delete_image_legacy: could not remove claro46_1446893085_C1_F2 (2,060,017: system call failed)
15: 46: 59,883 [5992.5808] <16> 1307171: BPTM: 5992: claro627: [ERROR] PDSTS: pi_delete_image_v10: impl_delete_image () failed (2,060,017: system call failed)
15: 46: 59,883 [5992.5808] <2> ConnectionCache :: connectAndCache: Acquiring new connection for host claro626, query type 1
15: 46: 59,898 [5992.5808] <2> vnet_pbxConnect: Succeeded pbxConnectEx
15: 46: 59,898 [5992.5808] <2> logconnections: BPDBM 10.35.133.102.5399 CONNECT FROM 1444 TO 10.35.133.101.1556 fd =
15: 46: 59,898 [5992.5808] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c: 871] Ignoring authentication VxSS 2 0x2
15: 46: 59,898 [5992.5808] <2> db_end: Need to collect reply
15: 46: 59,898 [5992.5808] <32> sts_ehandler: Storage Server Error (Storage server: PureDisk: claro627) MBPOAddList: Failed to complete PO AddList webservice ((unknown)) V-454-36
15: 46: 59,898 [5992.5808] <2> ConnectionCache :: connectAndCache: Acquiring new connection for host claro626, query type 1
15: 46: 59,914 [5992.5808] <2> vnet_pbxConnect: Succeeded pbxConnectEx
15: 46: 59,914 [5992.5808] <2> logconnections: BPDBM 10.35.133.102.5400 CONNECT FROM 1444 TO 10.35.133.101.1556 fd =
15: 46: 59,914 [5992.5808] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c: 871] Ignoring authentication VxSS 2 0x2
15: 46: 59,914 [5992.5808] <2> db_end: Need to collect reply
15: 46: 59,914 [5992.5808] <32> bp_sts_delete_target_image: sts_delete_image of image claro46_1446893085_C1_F2 failed: error 2060017
15: 46: 59,914 [5992.5808] <2> ConnectionCache :: connectAndCache: Acquiring new connection for host claro626, query type 1
15: 46: 59,929 [5992.5808] <2> vnet_pbxConnect: Succeeded pbxConnectEx
15: 46: 59,929 [5992.5808] <2> logconnections: BPDBM 10.35.133.102.5401 CONNECT FROM 1444 TO 10.35.133.101.1556 fd =
15: 46: 59,929 [5992.5808] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c: 871] Ignoring authentication VxSS 2 0x2
15: 46: 59,929 [5992.5808] <2> db_end: Need to collect reply
15: 46: 59,929 [5992.5808] <32> delete_image_disk_sts_impl: image delete failed: error 2060017:

Please help!

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VERITAS Netbackup license upgrade to 7.7

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I need a solution

From long history, we have all different Netbackup license keys from 6.5 to 7.7. Some of them even discontiued. Is there any way VERITAS/Symantec can help to upgrade all Netbackup to the same version and new names?

thank you !
 

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What is the replacement link for fileconnect.symantec.com? Need to download NetBackup software

name the netbackup servcies

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Hi All,

Could be able to help me in naming the netbackup Services

I know the below are the Netbackup processs

Your help is greatly appreciated

Thanks

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Netbackup Issue - status 25 when opening the policy in GUI

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Hello Experts,

We have been using Netbackup 7.6.0.3 on Windows 2008 machine.

Of late we have been experiencing issue while opening policies it gives us 3 errors before opening the policy in GUI.

1:- Unable to fetch data classifications status 25 can not connect on socket.

2:- Unable to fetch Indexing servers status 25 can not connect on socket.

3:- Unable to fetch fetch storage life cycle policies cannot connect on socket.

We tried on Java console and same issue is also there.

We tried adding one client on vmware policy by browsing client on VMWARE in Browse and select for virtual machine it says can not conncet on socket (25) and then nothing happens.

Pls help.

Thanks so much.

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Start Netbackup client services on solaris 9

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Hi, We are using symantic veritas 6.5.6 to backup all unix and windows servers.

Our backup server is on win2k8 enterprise 64 bit.

We recently come across issue where backup of One sun server is failing.OS details of server is as below.

[sun1280@root--]/--->cat /etc/release
Solaris 9 s9_58shwpl3 SPARC Copyright 2002 Sun Microsystems, Inc. All Rights Reserved. Use is subject to license terms. Assembled 15 April 2002
[sun1280@root--]/--->uname -a
SunOS sun1280 5.9 Generic_117171-02 sun4u sparc SUNW,Netra-T12

In that server i have run the following command and it worked fine.

bash-3.00# /usr/openv/netbackup/bin/bpcd –standalone

The server is rebooted and we again ran the same command.
Now i am unable to connect client with my backup server and in client it is showing as no netbackup process running

[sun1280@root--]/--->/usr/openv/netbackup/bin/bpcd -standalone
[sun1280@root--]/---> [sun1280@root--]/--->/usr/openv/netbackup/bin/bpps -a
NB Processes ------------

Kindly suggest what needs to be done.

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MSL4048 LTO6 Library

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Hi to all!!!

We recently have adquired a new MSL4048 library (LTO6) to use with netbackup, the media server sees the library without problems, all drives are ok, aparently.

When we try to configure a new or old backup definition to use the new library it takes about a minute to mount a tape, and after some time the drive goes down, We have tried the drive test from NB Gui and it also fails.

Do we have to do something else to configure this library with netbackup?, perhaps We missed something from the documentation (again).

This a log from drive test:

11/12/2015 10:49:30 AM - requesting resource DRIVE07:{3,0,3,0}:NetBackup:__ANY__
11/12/2015 10:49:30 AM - reserving resource DRIVE07:{3,0,3,0}:NetBackup:__ANY__
11/12/2015 10:49:30 AM - reserved resource 000007
11/12/2015 10:49:30 AM - granted resource 000007
11/12/2015 10:49:30 AM - granted resource DRIVE07
11/12/2015 10:49:30 AM - begin 
11/12/2015 10:49:32 AM - Info bptm(pid=8032) start            
11/12/2015 10:49:32 AM - Info bptm(pid=8032) Waiting for mount of media id 000007 (copy 1) on server sernb03 
11/12/2015 10:49:32 AM - mounting 000007
11/12/2015 10:49:32 AM - Info bptm(pid=8032) INF - Waiting for mount of media id 000007 on server sernb03 for reading.
11/12/2015 10:51:16 AM - mounted; mount time: 0:01:44
11/12/2015 10:51:16 AM - Info bptm(pid=8032) EXITING with status 0 <----------        
media manager failure(810)

Thanks in advance.

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Quires about Netbackup VMware Backup

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NBU Version:- 7.6.0.1

OS: Solaris 10

Currently we have configured a VMware backup using the automatic selection in the policy and the selection is based on the datastore name.

Here My question is

1. how to exclude a particular VM server backup when we configured a datastore level backup.

2. Does Netbackup accelator will work with basic disk for VMware backup

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BMR - P2V : cannot browse anything

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I do not need a solution (just sharing information)

Hi,

I just wanna testing BMR to convert physical to virtual machine, but when I select the server that have a (iso) from vmware, I can´t browse anything. I tried on Master server Linux, and I create a Media server too, the both machines I put like Vmware Access Hosts.

The machine that I tried to convert is a Windows 2008 and the Media server that I installed is a Windows 2008.

Thx

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couldn't find NBU 7.7.1 Java console

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We are upgrading our Veritas enterprise server to 7.7.1. Surprisely we couldn't find 7.7.1 Java console. Does anybody know where i find it?

thank you !

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VMWare VIP Policy - Multiple vCenter, Duplicate Cluster Names

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VM Admins are building their new vCenter 6 environment.  While discussing backups was told that the cluster names in the new vCenterB would be the same as the old vCenterA for a short amount of time until migration is complete.  My VIP queries are based on cluster names.
Will the VIP queries still work?

vCenterA - ClusterA
vCenterB - ClusterA

vCenterA and vCenterB are added as virtual machine servers already.

Thoughts?

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NBU detecting 3 tape drives with 3 robots

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Hi,

We are currently configuring our Tape Library (IBM TS3100) in Netbackup, though we are seeing that there are 3 robots in one of the media servers. Could someone please let me know if this is correct, or if there should just be one robot for these 3 tape drives? I was told that this was logically configured so that the robot would see the tape drive on the other media server since they don't have SAN switch to present all the 4 tape drives on each server. Thanks! Please see attached image.

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Problem with synthetic's backup

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I try to use synthetic backup for an ordinary windows file server.

I've created MS-Windows type policy.

Checked attributes "Collected true image restore information" and "with move detection".

Сheckedthe presence ofthe flag "OptimizedImage" for storage server and deduplication pool (via "/nbdevquery -liststs" and "nbdevquery -listdp").

I've created for this policy the necessary Full backup and Cumulative backup schedules.

But when I try to created Full Synthetic backup schedule I can't to check "Synthetic backup" attribute (look to attached screenshot).

What am I doing wrong?nbu_screen1.jpg

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3064671

Cataloge information looking for an old backup

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Dear All,

I am looking for a backup that was put down to tape many years ago. It's not in catalog if I check on master server nbadcm.Since that backup which was put down to an lto3 tape, our tape library has changed to a new one. When the library change happened I  duplicated many tapes that are now in standalone volume group and I can see those tapes in standalone and their volume group and pool. So I know that these tapes do not contain the needed content.  I also have other tapes about 50-60 that are not in used and not added in the new library and I do not see their media id in any volume group and pool. Therefore I do not have info on their content and retention period etc. Is it possible that these tapes which was not put into this new tape library and not read by that could have the old backup? OR the catalog db contain every information even if we have new tape library and the old tapes was not fed by the new one I can not find old backup because there is no such backup.

Other words if I can not see backup in cataloge could that exist on a forgotten tape?

I think that cataloge could contain every information and those tapes I possible expired.

Thank you for any guidance

Regards

Karoly

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Duplicate job with one tape drive failed 2001

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Hi all,

I have a problem with a job that need to duplicate a copy to two tapes in one tape drive.

A second copy of tape finish with error "status 2001".

I founded this fix in veritas web site but didn´t resolve.

https://www.veritas.com/support/en_US/article.0000...

Can anybody help me?

Thanks.

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job status 0 percent not 100%

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hi all , i have netbackup  7.6.1.2 job not the job does not end correctly

please help !!!

job detail nc_0.png

job detail nc2.png

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